Complaints Procedure
How to raise a service concern or professional complaint concerning BESONG Consulting or a connected engagement.
Raise the Concern
Contact the engagement lead or send a written complaint to besong@besonggroup.com, identifying the engagement, issue, relevant dates, people involved and the resolution sought.
Acknowledgement and Review
The complaint should be acknowledged, assigned to an appropriate reviewer and assessed independently of the person whose work is being challenged where practicable.
Professional or Regulatory Matters
Where the complaint concerns a regulated legal, audit, accounting, tax or other professional service, it may be handled by the responsible authorised entity under its applicable professional procedure.
No Retaliation
Good-faith complaints should not result in retaliation. Confidentiality will be respected subject to fair review, legal obligations and the rights of affected parties.